Shipping & Returns

Returns, Refunds and Exchanges Policy

August Industries Inc. strives to make every order correct and on time. We take great pride in packing our products carefully to insure safe delivery. Please inspect your shipment as soon as it arrives for any shipping damage. Should you receive damaged goods in your shipment please contact us with a detailed description of the item(s) and damage. We will assist you in filing a shipping damage claim.

If you receive an item in error, by our mistake, we will send you the correct part without incurring any additional shipping charges upon receipt of the incorrect part. Should you wish to return an item ordered by mistake you can return the item with the following conditions:

Your item must be in its original unused condition to be returned. Your must return the item within 30 days of your purchase with customer paying return shipping.

Please note all returned items are subject to a 10% restocking fee, this will be deducted from your refund. Once the item is received we will verify its new and unused condition and then notify you once refund is authorized. We do not refund shipping costs that you paid to receive the order.

 
How To Return An Item

1. Login to your account and under the "Orders” heading click "Review Previous Orders.”

2. Click the "RMA” link that corresponds to the order you would like to return.

3. Enter additional information in the required fields.

4. In the comments section please include the item(s) you are returning and a reason for return

5. Click submit, and we will contact you once a RMA is approved.

 

Shipping

August Industries Inc. uses UPS Ground as our default method of shipping. When you make a purchase and checkout, you will also be given an option to choose expedited methods of shipping with UPS. 

Please note due to territorial restrictions we may not be allowed to sell products in all areas.

August Industries will not ship any of our products to international customers. We can only ship to domestic customers. Please contact your local Bauer Dealer in your area.